Frequently Asked Questions (FAQ)
Q: What are your hours of operation?
A: Hours of operation are subject to change.
- Burnsville Clinic: Monday: 8:00am – 4:30pm; Tuesday: 8:00am – 6:30pm; Wednesday – Thursday: 8:00am – 7:30pm; Friday: 8:00am – 2:00pm
- Minneapolis Clinic: Monday – Thursday: 8:00am – 4:30pm; Friday: Closed
- Woodbury Clinic: Monday – Thursday: 8:00am – 4:30pm; Friday: Closed
- Rochester Clinic: Monday: Closed; Tuesday – Thursday: 8:00am – 4:30pm; Friday: Closed
Q: Can I schedule an appointment at any location, or am I restricted to the location or provider I scheduled at first?
A: You are welcome to see any provider at any one of our locations at your convenience.
Q: How do I schedule an appointment with Valley Medical and Wellness?
A: For existing patients, you can call the front desk or message us on Klara. New Patients looking to establish care with VMW should call our new patient scheduling line at 612-444-3000 option 1, or click the “message us” button at the bottom of the page. You may also have your doctor send us a referral and we’ll call you! You can complete our new patient forms on our website HERE.
Q: How do I request my medical records?
Q: What type of insurance does VMW accept?
A: Valley Medical is In-Network with most major insurance companies (i.e. Minnesota Medicaid, Blue Cross, UCare, Medica, United Healthcare, Preferred One, Medicare, etc). We are not in-network with Health Partners at this time (Note: our Covid-19 testing services are in-network with Health Partners). For more information about insurance coverage, reach out to your insurance company for your specific plan benefit information or call our office.
Q: Does VMW prescribe medical cannabis (THC)?
A: While Valley Medical does provide some medical cannabis certifications, this is not a primary treatment option for pain management within our clinic. Medical cannabis certifications are offered as part of our larger treatment program for established patients as an adjunct therapy. Valley Medical does not typically offer medical cannabis certifications to new patients or as a primary treatment option.
Q: What type of services does VMW offer?
A: Valley Medical and Wellness is a premium Chronic Pain Management and Addiction Management specialty clinic. VMW also offers wellness services such as IV vitamin and nutrient infusions for our existing patients, as well as a supplement line available to the public. Valley Medical Laboratory offers infectious disease testing such as Covid-19 testing. For a more detailed list of our services, please visit our Services page HERE or call us at 612-444-3000 to speak with a representative.
Q: Can I get tested for COVID-19 at VMW?
A: Yes. Valley Medical and Wellness (VMW) offers COVID-19 Testing for both our existing VMW patients as well as their families and anyone else needing a test for any reason. Covid-19 RT-PCR tests are available Monday – Friday in Burnsville, Minneapolis, and Woodbury with Same-Day results. VMW also offers Neutralizing Antibody tests to assess if you have an immune response to Covid-19. Both tests can be scheduled directly through our website. Additional information about Covid-19 testing at Valley Medical can be found on our Covid-19 Testing page HERE.
Q: Is VMW staying open during the COVID-19 pandemic?
A: Valley Medical and Wellness (VMW) has remained open throughout the pandemic. We continue to see patients as normal and our hours of operation continue to be the same for each location. VMW also has a COVID-19 Testing Laboratory and is able to provide COVID-19 Testing for both our existing VMW patients as well as their families and anyone else needing a test for any reason.
Q: What is VMW doing to protect me during my office visit?
A: Valley Medical and Wellness (VMW) is taking the COVID-19 pandemic very seriously. Your health is our number one priority and we are committed to helping stop the spread of the virus and to protecting our patients, staff, and the community. Although these are unsettling times and your daily experience may continue to change, our team is dedicated to continuing to serve our patients every day.
We are taking additional precautions by implementing more rigorous disinfecting protocols between VMW staff and our contracted cleaning services. This includes disinfecting all common areas multiple times per day such as the credit card machine, beverage stands, and all communal surfaces such as chairs and desks. All patients and their essential caregivers and all staff members are required to wear a mask while in the building in addition to providing daily screenings.
In response to the COVID-19 pandemic, VMW offers COVID-19 Testing for both our existing VMW patients as well as their families and anyone else needing a test for any reason. We offer testing in Burnsville, Woodbury, and Minneapolis with same-day results. These tests will be conducted outside of the clinic so there is no additional risk to our current patients receiving our other services.
Q: What if I am self-quarantined and cannot leave my home?
A: If you are self-quarantined because you have come into contact with someone who is ill; you are experiencing symptoms such as cough, sore throat, runny nose, or fever, VMW is now offering "Curbside Visits" in order to help minimize exposure to our patients and staff. Patients who are under quarantine are still allowed to leave for medical appointments, and your appointment confirmation texts or Klara can be used to verify your appointment as needed. These visits are conducted entirely from your vehicle and are available to our current patients.
Q: Can I still have my office visit if I do have cold- or flu-like symptoms?
A: If you are experiencing cold- or flu-like symptoms, we ask that you do not come into the clinic to risk exposing others to illness. VMW is now offering curbside visits and your entire appointment will be conducted from your vehicle. If you are too sick to come for a curbside appointment, we can reschedule your appointment until you are feeling well enough.
VMW offers COVID-19 Testing for both our existing VMW patients as well as their families and anyone else needing a test for any reason. We offer testing in Burnsville, Woodbury, and Minneapolis with same-day results.
Q: (VMW Patients Only) What can I expect from my "Curbside Visit"?
A: For our existing VMW patients (not related to Drive-Thru COVID Testing), Curbside Visits will be available at our Burnsville and Woodbury locations for our current patients who are symptomatic. They are done entirely from your vehicle so that we can minimize the contact you have with others. If you are needing a Curbside Visit, please message scheduling via Klara or call us at 612-444-3000 OPTION 2.
Once you arrive for your scheduled Curbside Visit, do NOT exit your vehicle. Please contact the front desk and alert them of your arrival and "check in" for your appointment over the phone and pay necessary copays by dialing 612-444-3000 OPTION 2. Our medical staff will guide you through a series of questions on the phone and then your provider will meet you at your vehicle to conduct your visit and collect your urine specimen. You are required to bring a urine specimen with you to these appointments which can be brought in any sealable container such as an empty, clean water bottle or a urine specimen cup, which can be purchased at most pharmacies.
Q: What if I have tested positive for COVID-19?
A: If you have tested positive for COVID-19, we ask that you stay home and follow the CDC and Minnesota Department of Health guidelines. We will ensure you will be able to continue your currently prescribed medication during your quarantine period. We will address this on a case-by-case basis and can offer you a Curbside or Telemedicine visit during your quarantine period.
Q: Can I get my medication refilled without an office visit?
A: Unfortunately, we cannot send in prescriptions for controlled substance refills without an office visit. However, if you are sick, we can offer you accelerated "Curbside Visits" entirely from your vehicle.
Q: Do I need to wear a mask when I come to my appointment?
A: In accordance with CDC Guidelines all patients are required to wear a mask as of 6/15/2020. If you are symptomatic, we ask that you please let the clinic know at least 48 hours prior to your appointment so that we may reschedule your appointment or offer you a "curbside visit".
Q: My primary doctor is doing appointments over video, does VMW have the option for Telemedicine visits?
A: VMW does offer Telemedicine visits to individuals who are symptomatic of COVID-19 and cannot obtain private transportation to have a curbside visit and for those who are quarantined due to a positive Covid-19 test. These appointments are scheduled on a case by case basis and are available to current patients.
If you have additional questions about how VMW is handling the COVID-19 pandemic, you can text us on your Klara account, email us at email@example.com, or call us at 612-444-3000 and select option 1.